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Forum nameTackle and Boats
Topic subjectRE: Shimano Customer Service
Topic URLhttp://www.calfishing.com/dc/dcboard.php?az=show_topic&forum=12&topic_id=1809&mesg_id=1820
1820, RE: Shimano Customer Service
Posted by JUANCHO, Thu Apr-07-05 11:17 AM
Hi Guys,

I actually sent two reels in myself last Friday 4/1/05, one was a Curado 200B and the other one a Castaic 200, both reels were about 5 years old, the drags were not working anymore so I included a message requesting that they look at them and see if they could be repaired. I have not heard from them or have not received the reels so I will give them a few more days before i make the call. They said that if repais were needed that they would repair the reel and include a bill for the service/parts, which is fine with me. I'm just curious to see if they will repair them or if they will just send me new ones, i serisouly doubt it but hey I've heard some great stories on their Customer service and i have dealt with them on Rods with great results so you just never know what to expect.

I will also report back when i get the reels back.

Tight Lines Guys!