Heres the thing when I call TW they say I have to send the bait to jerry myself, but isn't there there responsability to send and aquire a new bait for me covering shipping fees etc. There customer service policy for defective baits pretty much states THEY detrmine product defect satus and THEY take care of sending a new bait. The guy on the phone says I have to send him the bait myself x( THIS BY THE WAY CONTRADICTS THE WRITTEN PROTOCAL ON THIER SITE. Super Matt your bait broke mine was delivered broken x( where did you buy yours and whos gooing to replace it?