I purchased mine at TW. Basically you can send it to them, they'll send it to Rago, he'll fix it, send it to them, then you get it back. OR you can email Conway Custom Rods (He's on this site) and he'll do it for you. I'm not sure what his relationship to Rago is but he'll get your bait repaired if you email him. He offered to fix mine immedietely, I just haven't had time to mail it to him yet. I was impressed with the customer service and I feel like I just got a faulty product, I.E. I still like the bait.

Matt