I dont think you can call them, they only provide an e-mail and there is a good reason why. I think they are very disorganized right now due to the move. My buddy ordered a 5 and a 12. They sent two 0's! So he e-mails Crystal saying he will keep the zeros, but he still wants his 5 and 12. They show up 3 days later. Heres the kicker. A week later, another 5 and 12 show up, and they didnt charge him! He bought the baits to fish stripers, and he doestn fish bass much at all, so I made out with three new Hudds:P . Sometimes ya win, sometimes ya lose. Im stoked, I got 4 working Hudds, plus 8 brand new ones on reserve. Good thing, my baits are getting chewed up big time!! My original 12 looks like a mortar hit it, but its still catching fish!