I'm not sure it's right to spread bad word about a company that makes a mistake once, but repeated mistakes and repeated poor customer service should be made known. I've ordered from an online rod building company called Mudhole.com twice and each order had MULTIPLE problems with it. They have awesome prices, but that's not all that counts in this business. I feel I've given them more than enough chances to do things correctly (multiple times with each order) and they were unsuccessful each time. They lost a good customer.

As for bass pro, I've had some minor problems with products I've received, but they have all been remedied immediately by helpful customer service. I can definitely see how you would be disappointed with their service after that experience. You seem to have handled it well and with civility and I hope you get your order soon. Good luck.

TL,
Adam